About the Job
Our Mission: To make business accessible and understandable to everyone. We believe that teams that understand the “why” behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands.
Our Approach: Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams — not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning.
Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster.
Key Responsibilities
Leading customers through implementation, onboarding, and adoption, ensuring their success from setup through scale.
Conducting 2-4 high-impact customer sessions daily, including hands-on modeling and training calls.
Building and refining financial models - forecasts, balance sheets, income statements, and scenario analyses.
Partnering with internal product and success teams to continuously improve Runway’s onboarding experience.
Measuring and driving outcomes like time-to-value, customer retention, and user independence.
Required Skills & Abilities
Finance & Technical Expertise
Deep understanding of financial statements, forecasting, and scenario analysis.
Comfort working with SQL and structured data.
Experience in SaaS onboarding, consulting, or FP&A roles.
Familiarity with tools like HubSpot, Notion, and Runway.
Soft Skills
Exceptional communication and relationship-building abilities.
A problem-solving mindset with strong analytical instincts.
Ability to prioritize and adapt in a dynamic, fast-moving environment.
Deep understanding of financial statements, forecasting, and scenario analysis.
Comfort working with SQL and structured data.
Experience in SaaS onboarding, consulting, or FP&A roles.
Familiarity with tools like HubSpot, Notion, and Runway.
Exceptional communication and relationship-building abilities.
A problem-solving mindset with strong analytical instincts.
Ability to prioritize and adapt in a dynamic, fast-moving environment.
Speed to Value: How quickly customers realize measurable impact.
Retention & Engagement: Long-term relationships built on trust and results.
Customer Independence: Clients who confidently operate their own models.
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At Runway, our commitment to our mission goes hand in hand with our dedication to cultivating the next generation of entrepreneurs. Around 10% of our team members have been founders themselves, and several early employees have successfully exited to start their own ventures - some backed by our founder Siqi Chen, who has invested in over 200 startups to date.
By stepping into this role, you’ll help shape and grow an array of customer businesses, gaining firsthand insights into diverse operational strategies, monetization models, and long-term vision planning. Paired with our open and transparent culture, Runway offers a uniquely supportive environment for those aspiring to launch their own company in the future.
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The base salary range for this full-time position is $150,000-$190,000 + generous early employee equity + benefits. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect the base salary only, and do not include equity or benefits.
