About the Job
We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-conte...
Work directly with clients to understand business needs and pain points
Translate those needs into clear, prioritized requirements for engineers
Key Responsibilities
Gather and Clarify Requirements
Own the Client Relationship
Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
Proactively manage expectations, timelines, and feedback loops.
Support Internal Teams
Provide context and clarity to engineers to help ensure smooth delivery.
Ensure alignment between what was requested, what’s being built, and what’s being shipped.
Build Repeatable Patterns
Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
Help improve internal handoff flows, requirement intake, and communication patterns.
Shape the Product Roadmap
Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.
Required Skills & Abilities
2+ years in a Software Company
Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.
5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.
Exceptional communication skills — you can make complex things sound simple and actionable.
Organized, structured thinker who can reduce ambiguity
Technically fluent enough to collaborate with engineers and ask the right questions
Based in or willing to be frequently present in Los Angeles. ~20% travel.
Travel requirements/expectations. 15-20%
Experience with ERP, internal tools, or operational SaaS products
Familiarity with APIs, data workflows, or developer platforms
Consulting or customer onboarding background
Comfortable supporting multiple stakeholders and balancing competing priorities
