Senior Customer Success Manager

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their ...

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey...

8+ years of experience in Customer Success, Strategic Account Management, Solutions Consulting, Technical Account Management or other post-sales leadership roles within SaaS or enterprise technology.
Proven experience managing complex enterprise customers and developing trusted relationships with executive stakeholders.
Demonstrated success leading executive Success Planning, customer transformation initiatives and measurable business outcomes in complex organisations.
Experience driving customer adoption, expansion, organisational change and long-term value realisation.
Strong consultative skills with the ability to connect technical capabilities to business strategy and operational transformation.
Demonstrated ability to move seamlessly between executive strategy and hands-on customer execution, knowing when to zoom out to shape direction and when to dive into the detail to remove customer barriers.
Ability to influence both executive and technical audiences, translating effectively between senior leaders, customer builders and technical teams.
Strong commercial acumen with experience developing expansion strategies, supporting renewals and driving long-term customer growth.
Experience operating successfully within high-growth organisations, demonstrating comfort with ambiguity and helping shape new ways of working.
Deep curiosity about automation, AI, intelligent workflows and how technology enables organisational transformation.
Strong understanding of APIs, integrations and technical workflow concepts, with the ability to build credibility alongside Customer Success Engineers and technical stakeholders.
A builder's mindset with a willingness to roll up your sleeves, solve complex customer challenges and create long-term customer value.
Demonstrated ability to operate independently with high ownership, sound judgement and executive presence.
Experience mentoring peers and influencing cross-functional teams without formal authority.

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At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.
Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
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