Engineering Manager

Hi, I'm Paul, VP of Engineering at Customer.io. We're always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes y...

Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data—what people do or don't do inside a web or mobile app. Under the hood: Go, React, and AI help us ship fast and scale with confidence.

Care deeply about our customers and their outcomes
Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through
Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window
Make confident decisions when the path isn't obvious, and lead your team through them
Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake
Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices
Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance
Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports
Hire, onboard, and manage performance so the right people are in place to hit your squad's goals
Bring an AI-native perspective—use AI tools to accelerate the team's velocity and help everyone prototype faster and ship smarter
Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day

3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage
A track record of driving execution—concrete delivery outcomes with milestones, dates, and "I drove" ownership, especially in complex or fast-moving environments
A strong technical background—you can hold your own in architecture conversations and design reviews, represent your squad's technical choices across the company, and you've shipped real work recently enough to stay credible
Comfort operating with high autonomy and little prescribed structure—you create your own clarity and make difficult tradeoffs between competing priorities
Demonstrated AI-native leadership—not just personal fluency, but bringing AI-first practices into how your team builds
Experience building high-performing, inclusive, and collaborative teams
Clear, concise, and direct communication, both verbal and written