Fraud Ops Specialist

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're...

Robust risk strategy and risk operations sit at the heart of this branded credit card platform and enable delivery of credit/fraud losses in line with our risk appetite while providing outstanding experience to customers. These risk capabilities and processes are constantly evolving to have industry leading risk dis...

The Fraud Operations Specialist position is a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leader...

Action daily applications and existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party and third party fraud as per procedures.
Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
Drive improved performance on established Fraud KPIs achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

High School Diploma, GED, equivalent certification
2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring
Ability to dive into situations to identify patterns
Ability to work independently to resolve cases under service level agreements
Strong verbal and written communication skills
Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
Exceptional organization and attention to detail
Emphatic commitment to personal growth and development
Prior experience at a high growth startup
Financial services industry experience
Imprint is committed to a diverse and inclusive workplace. Imprint is an