Fraud Specialist 1

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

In this role, you’ll:
Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives
Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
Experience working in a fast paced, ambiguous environment, with a strong bias for action
Previous experience in customer service or customer facing role requiring effective and empathetic communication  
Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools 
Basic understanding APIs and related technologies
1-2 years experience working in a queue based/contact center environment