Market Manager, Australia

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of host entrepreneurs and rising hosts in your assigned territory. These hosts can You will focus on building strong relationships with these hosts, helping them ...

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb.
Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
Manage and deliver innovative supply building projects from concept to implementation.
Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
Respond to and deliver exceptional service to your professional hosts  in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
Work cross-functionally with product, communications, public policy, legal and customer support teams.

 

5+ years of experience in sales, account management, business development or customer success
2+ years of technology, travel or hospitality industry experience
Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape.
Strong time management and prioritisation skills with ability to manage competing priorities.
Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business.
Proven experience working a book of business, driving engagement and growth through proactive account management.
Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
Proven experience working with and influencing cross-functional stakeholders.
Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
Charismatic self-starter who is resourceful and self-sufficient
Fluency in English.