Card Program Manager

Prezzee is looking for a Card Program Manager who will own the operational lifecycle of Prezzee’s prepaid card programs across international payment networks. You’ll ensure the seamless day-to-day performance of our card portfolio, spanning Open Loop, Category and Closed Loop cards, as well as future card programs. ...

Own the day-to-day operational performance and lifecycle of our Open Loop, Category and Closed Loop card programs.

Monitor card performance, authorisations and declines, proactively identifying and resolving issues, trends and configuration errors.

Act as the key operational contact for network partners, managing escalated disputes, authorisation issues and settlement discrepancies.
Lead the end-to-end onboarding and implementation of new Closed Loop partners, from post-contract handover through to launch.
Manage multiple partner implementations simultaneously, coordinating merchant configuration, testing, stakeholder communication and delivery timelines.
Ensure new card programs transition smoothly into business-as-usual operations, with clear processes and documentation in place.
Own operational reporting requirements across network partners, digital wallet providers and relevant regulators.
Manage network approvals for new digital card artwork and program assets, ensuring they meet required standards before launch.
Provide subject matter expertise and operational support to Customer Service, Product, Technology and other internal teams.
Participate in out-of-hours support as required to resolve urgent issues and ensure continuity of our global card operations.

3–5+ years’ experience in card operations, program management or a similar role within payments, fintech, prepaid or gift cards.
Strong practical understanding of the payments ecosystem, including card issuing, acquiring and card networks.
Experience working directly with major card networks is highly desirable.
Solid understanding of payment authorisation, clearing and settlement processes.
Knowledge of Merchant Category Codes (MCCs) and their application in card acceptance rules is highly desirable.