About the Job
Our vision: A world where everyone is free to focus on their most purposeful work, together.
Collaborative work management is a $14B category growing at 15% a year, and the enterprise competitive set is consolidating fast. Wrike is hiring a Director of Go-To-Market Operations to lead our global GTM Operations team across Sales, Customer Success, and Marketing.
You will own Wrike’s revenue planning and operational architecture end-to-end driving annual planning, quota setting, territory management, and cross-functional alignment across our global revenue engine.
Key Responsibilities
Reporting directly to GTM leadership, you will serve as a strategic co-pilot to executive leaders while leading a hands-on global team of 6–15 operations partners and analysts.
This is an action-oriented leadership role for an operational "athlete'' - someone equally comfortable steering C-level strategic decisions, designing enterprise sales workflows, coaching an international team across time zones, and diving deep into the details of compensation plans or GTM forecasting.
Global Team Leadership: Build, scale, and mentor a global GTM Operations team (15 team members, including embedded business partners and visualization analysts across diverse time zones), fostering a high-performance, team-first culture.
Annual Planning & Execution: Lead annual planning, quota allocation, capacity modeling, and territory design across Sales, CS, and Marketing teams.
Retention & Growth PMO: Partner with executive leadership to program manage company-wide objectives focused on gross/net retention, bookings, and customer lifecycle optimization.
Executive Facilitation: Lead recurring operational cadences with executive stakeholders (Sales, CS, Marketing, Finance, Legal) to eliminate friction and accelerate deal velocity.
Commercial Support & Governance: Oversee non-customer-facing commercial execution, coordinating with Legal, Finance, and Deal Desk to streamline order processing and contracting workflows.
Required Skills & Abilities
8+ years of progressive experience in Business Operations, Revenue Operations, or GTM Operations within B2B SaaS.
Proven People Leadership: Direct experience managing and developing global operational teams (6+ direct/indirect reports) across international time zones.
Core GTM Mechanics: Expertise in SaaS unit economics, quota setting, territory planning, retention/bookings metrics, and annual planning processes.
Execution Track Record: High proficiency operating as an executive-level partner to Sales, Marketing, and CS leadership without needing a massive administrative layer.
Location Preference: East Coast U.S. preferred (ability to align with global time zones and executive leadership).
Core Traits: High curiosity (constantly seeking better ways to execute), unyielding commitment to follow-through, and rigorous attention to detail.
Sales Methodology: Familiarity with enterprise value selling frameworks (e.g., Force Management's Command of the Message, MEDDPICC, or Challenger).
Target Background: Experience operating in high-growth, execution-oriented B2B SaaS environments
Team Dynamics: You will partner closely with executive leadership and lead a global team of GTM business partners and data visualization specialists. Your team acts as the central nerve center connecting field execution with executive strategy.
Our Work Style: We run Wrike on Wrike. You will use our collaborative work management platform daily to run annual planning, manage operational portfolios, and track team execution. We value intellectual curiosity, data-backed decision-making, and swift cross-functional execution.
