Customer Success - EMEA

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and ...

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.
Build, maintain and own strong relationships with a book of 40-50 enterprise clients.
Play a key role in onboarding new clients and driving long term adoption of multiple products.
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
Own expansion and renewal of accounts within your book of business - this is a commercial role.
Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI).
Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.
Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
Must be fluent in English - additional languages are a plus.
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