Head of Product - AI Shared Services

Xero is building the shared platform services that will sit underneath some of our most important product and technology bets. As the Head of Product for AI Shared Services, you will lead the strategy and execution of platform areas such as Eventing, Communications, and Search among others, shaping the next generati...

This is a chance to turn fragmented tools and experiments into coherent, reusable capabilities, so Xeros spend less time rebuilding foundations and more time delivering value to Xero’s customers. It is a high impact, high visibility role, with plenty of scope to learn, shape, and grow.

This team looks after the platform foundations that power AI capabilities across Xero, working closely with Product, Engineering, Security, Infrastructure, Data and Operations. The team partners closely with product areas across the business.

Setting the strategy for the AI Shared Services domain, alongside a roadmap for the quarters ahead
Establishing the key metrics and dashboards that will help the business track progress and success
Building relationships with stakeholders across the business
Growing adoption of shared AI capabilities across multiple product and engineering teams over time

We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment.

You bring strong product leadership across platform products, infrastructure, developer experience or enterprise services
Managing a portfolio of interdependent products
Technical fluency across distributed systems, eventing, communication and data platforms and cloud environments comes naturally to you
Strong commercial judgement helps you build the case for investment in shared capabilities
Leading through ambiguity, competing priorities and dependency complexity is something you handle with a level head
You have a track record of growing people and teams, and helping them see how their work connects to the bigger picture
This role calls for someone ready to go bold on a space that is moving fast, breaking down ambiguity into tangible goals, and going further and together with teams across the business to build something that lasts.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.