About the Job
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious proble...
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
Key Responsibilities
Team Leadership & Performance
Own payroll outcomes for your team, holding accountability for accuracy, timeliness, and compliance within your scope.
Provide coaching, feedback, and day-to-day leadership to your assigned team of payroll specialists
Lead operational investigations into payroll issues and drive resolution within defined authority.
Provide input into performance ratings and recommend performance actions when required.
Foster a psychologically safe, high-accountability team environment.
Payroll Operations Ownership
Own end-to-end payroll delivery for a defined group of countries, ensuring regulatory compliance and operational consistency.
Sustain operational working knowledge of country-specific payroll requirements within your scope.
Ensure payroll processes are followed, documented, and auditable.
Manage relationships with external payroll vendors relevant to your portfolio.
Global Payroll Implementations
Actively support critical global payroll implementation initiatives, including new country launches, vendor transitions, or in-housing efforts.
Contribute market- and country-specific payroll expertise to ensure implementations are operationally sound and sustainable.
Identify execution risks early and partner with implementation and cross-functional teams to mitigate them.
Own payroll outcomes for your scope post-launch, ensuring stability after go-live.
Operational Excellence & Improvement
Identify operational risks, recurring issues, and process gaps within your payroll scope.
Drive continuous improvement initiatives that increase efficiency, reduce errors, and improve team capacity.
Support the rollout of new tools, automation, and standardized workflows.
Track and contribute to KPIs, service levels, and quality metrics.
Manage operational support for service arm of the business - including team performance and engagement in Zendesk
Cross-Functional Collaboration
Partner with People Operations, Finance, Legal, Product, and Service Operations to support effective payroll delivery.
Translate payroll complexity into clear, actionable guidance for stakeholders.
Communicate proactively on risks, delays, or changes that may impact payroll outcomes.
Reports to: Senior Manager, or Manager, Payroll Operations
Team: Payroll Operations
Location: Anywhere in the world
Start date: As soon as possible
Required Skills & Abilities
Proven experience owning payroll outcomes for a team in regional or multi-country environments.
Demonstrated people leadership capability, including coaching, feedback, and performance input.
Comfortable leading investigations and driving operational resolution.
Able to clarify and consistently apply policies and controls.
Experience recommending hiring profiles, team changes, and performance actions.
Strong operational judgment with the ability to balance speed, accuracy, and customer impact.
Clear, structured written and verbal communicator, particularly effective in async environments.
Experience working in remote-first or globally distributed teams is a strong advantage.
Fluent in English; additional languages are a plus.
