Market Associate

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

Please note this is a hybrid position from our Milan office.

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on the...

Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

3+ years of experience in new sales, account management, or partner support.
2+ years of hospitality/travel industry experience (nice to have).
Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
Proven experience working a book of business, driving engagement and growth through proactive account management.
Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
Fluency in Italian & English.