Account Manager

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.
Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing.
Selling, upselling and retaining products and customers.
Be the primary point of contact and build long-term relationships with customers.
Ensure the support and training to use our tools.

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
Upselling and retention of products and partners on your portfolio.
Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings.
Number and quality of restaurants participating in TheFork Festival.

 

Experience as sales representative or account manager.
C2 level of Portuguese and fluent English is a must.
Experience in pitching and selling promotions/deals/flash sales.
Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).
Customer-oriented professional with strong empathy, communication skills, and a positive attitude.
Dynamic, resilient, and highly focused on achieving key result.

 
Hands-on experience in restaurant operations and high-standard hospitality service.
Background in e-commerce management.