Software Engineer - Customer Success

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at sca...

We are always looking for talented Software Engineers to join our team. This is an evergreen role, meaning we hire for this role continuously across multiple seniority levels and for various teams. Applying here ensures you are considered as new positions open. The timeline and specific team-matching may vary; an op...

Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.

Execute full software development life cycle building integrations and enhancements to Feedzai core product;
Write well-designed, testable code;
Integrate multiple software components into a fully functional software system;
Troubleshoot, debug and upgrade existing systems;
Deploy and support systems in production;
Comply with best practices and industry standards;
Work with Agile principles to regularly deliver quality products;
Ensure proper feature deployment or product upgrades;
Provide Second Tier support for clients that are live;

A BS or MS in computer science, or a comparable field, or equivalent experience;
Experience in Java software development or other modern language;
Experience with SQL or NoSQL databases;
Experience with Cloud technologies (AWS, Azure, GCP)
Client engagement experience and ability to work with a client in a consultative manner;
Excellent English communication skills, both verbal and written;
Availability to travel up to 15%;

The Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!
 
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
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