About the Job
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever increasing challeng...
Key Responsibilities
Follow-up on all requests submitted from customers.
Work with the sales team to support existing customers
Work with local partners and distributors to support them in driving successful adoption.
Develop the knowledge base of our distributors and bolster public perception of our products
Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption.
Travel may be required, up to 40%.
Coordinate and schedule regular calls with existing customers.
Focus on customer loyalty
Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products
Facilitate integration with existing customer platforms.
Installation and commissioning
Required Skills & Abilities
Dutch citizenship is required in order to work with sensitive Government data
Tactically focused on managing customer success adoption
Mission driven mentality, highly motivated, with a drive to execute on tasks
Ability to operate autonomously and take responsibility
Strong understanding of customer success in territory
Strong understanding of service management topic
Fluent in English and local language with strong communication skills (written and verbal).
Strong public speaking skills
The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas
The ability to work with all levels in an organization effectively and build strong partnerships
Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). Ability to quickly learn other programs (e.g. Quip, Slack etc.)
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
