Sr. Technical Support Representative (Bilingual – French/English)

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Sr. Technical Support Representative (Bilingual – French/English) - Job Description

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.
As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our French-speaking customers and law enforcement partners across the U.S., Europe, and Francophone regions. You will deliver expert-level technical support in both French and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place.

Bachelor’s Degree preferred or equivalent work experience
2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
Full professional fluency in both French and English (spoken and written) – this is a core requirement of the role
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong comprehension of internet networking and routing
Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
Ability to articulate technical concepts in both French and English at a level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
Ability to manage competing priorities and adapt to changing environments
Self-driven, able to take ownership, work independently and manage key stakeholder needs
Must pass a Criminal Justice Information Services (CJIS)