About the Job
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a cl...
Sr. Implementation Consultants at Klaviyo are a critical part of our Customers’ success, providing the highest quality implementation experience by delivering exceptional guidance, executing effectively on key launch tasks, demonstrating deep product expertise, and consistently exceeding customer expectations. A Sr....
As a Sr. Implementation Consultant, you’ll not only lead the implementation phase for enterprise customers, but also engage early in the presales process, shaping delivery strategy, crafting and presenting Statements of Work (SOWs), and ensuring that every engagement is scoped for success and aligned with customer o...
Required Skills & Abilities
4+ years SaaS implementation experience.
Experienced in defining and presenting Statements of Work and delivery proposals for complex enterprise implementations.
Adept at balancing technical depth with commercial clarity, ensuring that proposed engagements drive measurable customer value and delivery feasibility.
Skilled in consultative selling and capable of articulating how Services accelerate time to value and business impact.
Proven expertise in managing large, enterprise-level projects with multiple stakeholders across diverse teams and departments.
A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions.
Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
Experienced with implementing Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advanced use cases.
Experience customizing implementation processes and strategies to meet the specific needs and scale of enterprise-level environments.
An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.).
A strong project manager with a track record of independently leading through complexity and driving outcomes on time.
Experienced in managing large-scale, integrated tech stacks in enterprise environments and working with a variety of enterprise systems (Financial Force/ Certinia, SFDC).
A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment.
PMP certification strongly recommended to demonstrate expertise in formal project management processes and methodologies.
Interest in mentoring others and contributing to team-level execution and enablement beyond individual delivery.
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
