About the Job
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clin...
Key Responsibilities
We're looking for a hands-on Head of Operations to lead and scale our operational footprint in Germany, one of Eucalyptus's largest and fastest-growing markets, at a scale that few operators ever get to work at.
This is an execution-first leadership role at the core of the German business. You'll be the operational right-hand to the General Manager, owning the systems, processes, and teams that allow us to grow without compromising on quality, safety, or patient care.
You'll lead an organisation of 20+ people across two core operational functions:
Patient Operations
Own the end-to-end patient experience across support, medical, and coaching touchpoints. You'll set and hold the bar on SLAs, drive resolution quality, and ensure our patients consistently receive a seamless, high-trust experience at scale.
Clinical Operations
Oversee clinical operations performance, ensuring quality and safety scale alongside growth. You'll proactively manage headcount, capacity planning, and clinical workflows, building processes that hold up as volume increases.
Beyond these two pillars, you'll:
Own delivery against all core operational KPIs, not just reporting on them, but moving them
Build the rituals, reporting cadences, and stakeholder communication that drive focus and accountability across the org
Use data to identify bottlenecks early, diagnose root causes, and prioritise the highest-leverage interventions
Design and iterate on the operational systems and tooling that enable the team to scale without linear effort
Act as a senior voice in cross-functional decisions, representing operations in product, commercial, and clinical conversations
Required Skills & Abilities
Skills and experience
7–12 years in high-growth, operational environments (e.g. healthtech, D2C, marketplace, logistics)
You've directly owned and moved a core KPI, not just contributed to it
Proven track record of scaling operations through step-changes in business size
Hands-on operator: equally comfortable in the detail and in the strategic conversation
Experience leading teams of ~10–30 people, with a track record of developing high-performers
Highly analytical: you use data to identify signal, not just to report it, comfortable building dashboards, interrogating metrics, and pressure-testing assumptions
Experienced with operational and clinical tooling (CRM, support platforms, workflow automation, reporting infrastructure)
Fluent in English; German is an advantage but not a requirement
Behaviours and attitudes
You act like an owner: full accountability for outcomes, high bar for yourself and your teams
You're execution-first: you move from problem to solution quickly, with a bias for impact over perfection
You scale through systems and people: you build processes and teams that compound, not ones that rely on heroics
You're calm in complexity: you bring structure and prioritisation in fast-moving, ambiguous environments
You're patient-obsessed: you understand that operational excellence and a great patient experience aren't trade-offs
