Operations Manager

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clin...

This is an operations-first role in a fast-growing digital healthcare company. As our patient base in Germany continues to scale, we need to make sure the operational engine behind the patient experience scales with it. As an Operations Manager, you’ll help run and improve the processes that keep our German business moving — solving day-to-day operational challenges while helping build better, more scalable ways of working. You’ll work across Patient Experience, Product, Tech, Growth, and other teams, with support and direction from your manager. This is a hands-on role for someone who enjoys solving problems, working with data, improving processes, and turning ambiguity into action.
Keep our operations running smoothly
Own and maintain key day-to-day operational processes across the German business
Troubleshoot issues across areas such as payments, orders, invoices, discounts, verification, referrals, and patient communications
Fix problems as they arise while identifying opportunities to make our processes more reliable and efficient

Improve the patient experience
Use patient feedback and recurring issues to understand where we can create a better experience
Help turn patient pain points into practical improvements across our processes and journeys
Support areas such as Trustpilot and referrals, improving how we engage with and learn from our patients

Use data to drive decisions
Track key operational metrics and investigate where performance is changing or falling short
Use data to understand the scale and root cause of operational problems
Turn analysis into practical actions and improvements

Deliver operational initiatives
Support and deliver projects that improve the performance of our German operations
Help test and implement new processes, workflows, and ways of working
Take ownership of defined initiatives from planning through to execution, with support from your manager

3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment
Strong problem-solving skills and comfortable getting into the details to understand why something isn’t working
Confident working with data, KPIs, and spreadsheets; SQL experience is a plus
Organised and able to manage multiple priorities while following through on the details
Comfortable working in an ambiguous, fast-changing environment
Strong attention to detail and able to balance speed with accuracy
Proactive, practical, and motivated by making things work better
Fluent in English, preferably German too, both written and spoken

Experience in healthcare, consumer technology, marketplaces, or high-growth businesses is a plus, but not essential.
Keeping Operations Running & Improving — You reliably solve the day-to-day problems that keep the business moving, while spotting and making improvements along the way.
Turning Ambiguity into Structure — You can take an unclear or messy problem, break it down, work out what matters, and move towards a solution.
Balancing Speed with Precision — You move quickly and pragmatically while maintaining a high bar for accuracy and patient experience.