Senior Regional Services Partner - EMEA Central

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI...

Elastic is seeking an experienced Regional Services Partner to lead our Enterprise Sector Services business in the EMEA Central region.

This role sits at the intersection of commercial ownership, customer engagement, and delivery excellence. You will be responsible for driving services bookings growth across federal, state, and regulated public institutions while ensuring successful execution of a portfolio of complex engagements.

Reporting to the Regional Services Leader, you will partner closely with Enterprise Sector Account Executives, Solution Architects, Delivery teams, and Customer Success to define and execute tailored services strategies that accelerate time to value and drive long-term adoption of Elastic solutions.
Success in this role means consistently achieving Services bookings and revenue targets while delivering predictable, high-quality outcomes for Enterprise Sector customers.
Own and achieve Services bookings and revenue targets.
Build and execute a territory services strategy aligned with account plans and long-term adoption objectives.
Maintain accurate forecasting and proactively manage pipeline gaps.
Lead the services bid and negotiation lifecycle, including scope, pricing, contract structures, and deliverables.
Drive discovery and shape outcome-oriented services offerings.
Develop compelling Statements of Work tied to measurable milestones and business outcomes.
Position Elastic Services as a strategic enabler for transformation initiatives within Enterprise  Sector organizations.
Oversee a portfolio of concurrent engagements, ensuring delivery within cost, margin, and customer satisfaction expectations.
Provide governance oversight for strategic accounts, managing escalations and aligning Sales, Delivery, and Customer Success stakeholders.
Identify and mitigate risks, facilitate steering meetings, and ensure structured reporting and change management.
Act as a strategic advisor, aligning Elastic Services to customer mission objectives and regulatory constraints.
Collaborate effectively within a matrixed organization across Sales, Delivery, Operations, and Partner teams.

8+ years of experience in Professional Services, program delivery, or pre-sales roles within enterprise technology environments.
Demonstrated experience working with Enterprise Sector organizations. 
Proven commercial ownership of services bookings targets, including forecasting and complex contract negotiations.
Strong background in delivering technology solutions in search, observability, analytics, or security domains.
Experience managing multiple concurrent engagements with governance and risk oversight responsibilities.
Fluency in German and English required.
Willingness to travel up to 50% (and occasionally internationally).
Familiarity with Elasticsearch and related technologies (Linux, NoSQL, distributed systems).
PMP, PRINCE2, or Scrum Master certification.
Experience as a billable consultant or project manager.
Ability to obtain SU2 security clearance if required.

 
#LI-PF1
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an