About the Job
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...
Required Skills & Abilities
Has shipped complex, high-quality software products.
Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
Has taste. You know what great design looks and feels like, and you push to get there.
Can tell a compelling story—articulating your decisions with clarity and conviction.
Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.
Who This Role Is Not For
This role is not for you if:
● You prefer strategy, research or system design over execution—this is a craft-heavy role.
● You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity.
● You don’t obsess over details—we’re looking for someone who sweats the pixels.
● You primarily work on marketing sites—this role is about designing deep, functional software experiences.
Day-to-Day Responsibilities
What you’ll be doing:
● Owning end-to-end design for high-impact product areas from concept to execution.
● Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
● Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
● Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
● Maintaining high standards of craft while balancing speed and execution.
● Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.
What Success Looks Like
You’ll know you’re successful if:
1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.
2. You’ve shipped product with major business impact. The areas you own are visibly better because of you.
3. You operate autonomously. You don’t need direction—you see what needs to be done and do it.
4. Engineers love working with you. Your designs are considered, clear, and easy to implement.
5. Your peers trust your judgment. When you push for quality, people listen.
We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire
process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Intercom and the role is the right fit
for you.
If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
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