Staff Backend Engineer

At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to tr...

We're a team of builders from companies like Monzo, Wise, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

Substantial tenure building production software at a fast-growing company - fintech, AI, consumer tech, or any environment where pace and stakes were both high
Proven experience owning complex, high-stakes systems end to end - not handing off at merge, but staying accountable through observability, iteration, and scale
Deep fluency in Go (Golang) and comfort operating across a modern backend stack (PostgreSQL, Temporal, GCP, Kubernetes)
A product instinct that goes beyond technical elegance - you think from the customer backwards and bring that into every architectural decision
Senior, Staff, Principal or Distinguished level in practice - someone who has operated with real scope and real accountability
Genuine excitement for autonomous AI as a platform shift, not a trend - you want to build the infrastructure that makes agents genuinely reliable
Strong opinions, loosely held - conviction without ego, and always willing to be wrong in pursuit of the right answer