Senior Manager, Professional Services - EMEA

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

Chainguard is looking for a Senior Manager of Professional Services - EMEA to lead delivery for a portion of our Enterprise segment. In this role, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services — ensuring customers successfully adopt Chainguard soluti...

Delivery & Segment Ownership
Own end-to-end PS delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
Serve as the escalation point for complex or at-risk engagements

Team Leadership & Development
Lead, mentor, and grow a team of Solutions Architects
Set performance expectations, coach to them, and own career development and succession planning
Partner with PS leadership on hiring and capacity planning

Services Strategy & Operations
Standardize delivery methodologies, tools, and best practices
Improve operational processes for efficiency, scalability, and predictability

Cross-Functional Partnership
Collaborate with Sales, CS, Product, Engineering, and Support for a seamless customer experience
Support pre-sales on strategic or complex opportunities
Funnel customer feedback into product and services improvements
Partner with PS leadership to evolve services packaging and pricing

Customer Outcomes & Growth
Ensure customers achieve defined business outcomes through services engagements
Identify expansion opportunities in partnership with Sales and CS
Proactively manage escalations and capture customer insights to improve delivery

7+ years in Professional Services, Consulting, Customer Success, or a related field
2+ years of leadership experience managing delivery teams or PS operations for a customer segment
Technical background in cybersecurity, DevOps, software engineering, or a related domain
Strong project or program management capabilities
Experience working cross-functionally in a high-growth technology environment
Excellent communication skills — comfortable engaging both technical teams and executive stakeholders
Must be located in the United Kingdom
About Us
We live and breathe our company values:
We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
Chainguard is an