Senior Programs & Business Operations Lead

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

The Experiences team is responsible for scaling a curated, high-quality supply of unique activities hosted by local creators, iconic businesses, and operators worldwide and we're at an inflection point.

How we surface Experiences is one of the biggest untapped demand levers we have. Recent signals (manual ranking outperforming the algorithm in places) point to a real gap: no one owns the demand-side merchandising strategy that sits on top of ranking. This role fills that gap. It is a biz ops and product ops hybrid ...

Define the demand-side merchandising strategy on top of ranking: placement, sequencing, and the logic for what surfaces to which guests
Push for dynamic, context-aware ranking (day of week, availability, trends, market, traveler type) and represent the demand point of view in that roadmap
Prioritize experiments that improve discoverability and translate results into decisions
Serve as the senior demand counterpart to Product and Engineering on matching, personalization, and ranking
Clarify where merchandising is a demand mandate vs. a supply/product mandate, and drive alignment on ownership
Keep the product-to-ops conversation active, including through periods of reduced Product coverage
Stand up dashboards and measurement for discoverability, spotlights, and placement performance
Close analytics and tooling gaps that limit how fast the team can learn and iterate
Bring a data-driven point of view on where merchandising investment pays off

12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
Strong analytical foundation: comfortable in the data, building measurement, and turning insight into operating decisions
Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
Able to navigate ambiguity and drive alignment across senior stakeholders with competing mandates
Clear communicator who can influence a technical roadmap at a senior level without owning it directly
Background in search/ranking, recommendations, or merchandising systems
SQL or equivalent hands-on analytics capability