Staff Machine Learning Engineer, Assistance Engineering

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to conne...

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.

The Assistance Engineering Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ...

Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team.

PhD/Master’s degree, preferably in CS, or equivalent experience
9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Experience with LLM driven chatbot and Agentic AI products would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations