Customer Success Leader (Greater China)

Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Bytedance, Canva, and Shopify. In this manager role you’ll be responsible for a high-performing team of Customer Success Managers covering the Greater China...

We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. Ideal candidates will have management and leadership experience scaling a technology sales or account management team, superior commu...

We are seeking a Manager to lead a team of high-performing Customer Success Managers to build and grow the relationships with our most complex users from the Greater China region.

Recruit, train, and lead a team of Customer Success Managers
Help drive an engagement model focused on high growth accounts in the Greater China region. 
Develop both the long-term vision and strategy for the team and drive progress toward key metrics
Be accountable for increasing revenue,  managing day-to-day operations, and scaling the team
Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
Inspire, motivate, and enable individual development to promote career growth of direct reports
Travel to Greater China to build interactions and relationships with our users. 

 

12+ years of customer success management or account management or sales experience with 3-5 years of people management experience
Ability to hire, train, and coach a high-performance Customer Success team
Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
Excellent written and verbal command of English and Mandarin as the position will require you to primarily work with China-based merchants 
Demonstrated passion for Stripe’s mission
Prior experience at a growth stage Internet/software company
Payments experience