Product Lead, Support Experience

The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of business running and unlocking growth across Stripe’s product suite.

As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class support experience for all of Stripe’s customers and users. You’ll be at the forefront of applied AI, solving problems for businesses and ...

You’ll be leading and growing a team of experienced Product Managers who have a track record of delivering high-impact products that elevate the support experience for Stripe’s users and our user-facing support teams. Support is a high-visibility area at Stripe, and you’ll need to be comfortable orienting company le...

Own and drive the product roadmap for the future of conversational AI and human support at Stripe
Shape strategy, steer product requirements, and hold a high bar for the execution of high-impact initiatives that impact key segments and top customers.
Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively 
Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
Grow and coach a global team of PMs in building systems and platforms for conversational and human agents.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new
3+ years of managing product managers, 8+ years as a product manager
Deep user empathy and a high bar for user experience
Experience developing a multi-year vision, strategy and roadmap for large scale products
Experience hiring, managing, and building high-performing customer-focused Product Management teams in multiple continents
Experience leading cross-team initiatives from ideation to execution
Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
Strong written and verbal communication skills