About the Job
You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.
Key Responsibilities
Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
Utilize data as a core tool for guiding people management strategies and optimizing team productivity
Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
Manage capacity and scheduling, dividing and assigning work between team members.
Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
Setting clear goals and expectations for individual and team performance.
Foster a culture of continuous improvement to refine team processes and procedures.
Support recruitment and hiring initiatives.
Coach and mentor individuals to meet career via structured career development conversations.
Provide continuous performance feedback and facilitate periodic formal performance reviews.
Drive and own initiatives that make the team a warm and welcoming place to work.
Keep the team engaged and motivated towards their work.
Required Skills & Abilities
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Been performing well in your current role for a minimum of 12 months**
9+ years experience and at least 1-2 + years experience leading operations teams
SQL, Data Analysis and Payments Reconciliation Skills
Strong Ownership mindset and ability to get the team unblocked with internal/external help
Excellent interpersonal and communications skills
Exemplary planning and time management skills
Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
Previous experience mentoring others and are able to constructively provide feedback to others.
Ability to motivate the team and keep them engaged in an otherwise structured process
Proven ability to be subject matter expert in the relevant line of business
Previous experience in a team lead or people management role
Prior experience in Reconciliation and operations data analysis
Qualifications
Experience:
9 years experience
