Training Program Manager

We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey ...

As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global netwo...

Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
Design assessment methodologies aligned with leading accreditation frameworks and practices
Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns 
Harmonize our training efforts across our Stripe Delivery Centers

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
3+ years of experience in driving training or enablement programs with prior instructional design or training exposure  
Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
Experience leveraging learning management systems and/or other content delivery platforms
An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
The ability to distill complex information into clear, concise deliverables 
Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
Strong written and verbal communication skills with experience giving presentations