Policy Administration Associate

As a Policy Administration Associate at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionall...

Possess and utilize strong understanding of Ethos products and processes

Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations

Maintain accurate policy records and transactions with client interactions
Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
Handle customer phone calls as required to deliver dedicated phone-based support

3+ years experience in operations, customer support, customer success, or related role
Experience in life insurance or related industry preferred
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Experience handling inbound and/or outbound phone calls in a customer service or support environment
Ability to work independently as well as collaborate with various departments
Creative approach to problem solving
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.