Professional Services Manager II, Dedrone

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Dedrone Professional Service Manager, you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support...

Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs.
Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
Conduct site assessments to inform hardware placement and operational design.
Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
Attend strategic customer meetings with Sales to provide technical validation and deployment context.
Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
Support RFP/RFI responses with technical and services detail.
Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
Direct experience deploying hardware/software solutions in complex operational environments
Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs
Implementation of counter UAS programs
Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers
Strong project and stakeholder management skills; ability to own a deployment from kickoff to success
A passion for emerging technology, safety, and customer success
Willingness to travel heavily and adapt to dynamic customer needs in the field
FAA Part 107 certification preferred or obtained within first 3 months
Comfortable climbing, working on/from elevated positions, and operating hand tools
Hardware installation and maintenance experience of security and/or communications equipment