About the Job
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and ...
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Axon Community Connect enables public safety agencies to build voluntary, policy-based partnerships with businesses and community members. Through camera registration and secure camera integration, the program expands investigative reach and real-time situational awareness during critical incidents while maintaining...
Required Skills & Abilities
Bachelor’s degree in program management, project management, operations, information technology, professional services, or a related field; or equivalent practical experience, including 2+ years supporting customer-facing technical deployments, implementations, or professional-services programs involving remote hardware configuration, activation, troubleshooting, and field deployment coordination.
Working knowledge of hardware, networking, connectivity, and integration concepts—including IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi-Fi, bandwidth, and basic troubleshooting—and the ability to translate technical findings into clear next steps.
Experience managing complex, customer-facing work involving multiple stakeholders, dependencies, risks, competing priorities, and technical escalations.
Strong organizational, communication, and problem-solving skills, with the ability to maintain clear documentation, coordinate across teams, and drive issues through resolution.
Experience developing and improving workflows, playbooks, technical guidance, training materials, and knowledge resources that enable consistent execution.
Proficiency with CRM, project-management, and workflow tools such as Salesforce, Smartsheet, Jira, or similar platforms, as well as Microsoft Office and Google Workspace.
Analytical mindset, with the ability to use data and feedback to identify trends, surface risks, and improve operational performance.
Experience in public safety, SaaS, video technology, physical security technology, connected hardware, or a comparable technical environment is preferred.
Must pass a Criminal Justice Information Services (CJIS)
