CEO Communications Director

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

In this role, you’ll:
Drive Strategic Messaging: Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.
Shape Thought Leadership: Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines. 
Drive Media Relations: Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio's corporate narrative.
Own CEO Social Presence: Direct, manage, and continuously grow the CEO's LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.
Collaborate Cross-Functionally: Serve as a bridge across the business, working in lockstep with the CEO and other key teams.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
12+ years of experience in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.
Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
Exceptional writing, editing, and storytelling skills with deep executive judgment and the ability to capture a specific leader's authentic voice.
Hands-on media relations experience, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.
Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
Strong collaborative and influencing skills, with a proven ability to navigate complex, matrixed global organizations without formal authority.
Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.
Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications.
Experience managing executive social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
Experience working inside a fast-paced agency environment as well as in-house.

Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs. 
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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