About the Job
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences th...
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Key Responsibilities
In this role, you’ll:
Iterate and execute an annual executive communications strategy and plan that positions the Chief Product & Technology Officer as the transformative leader behind Twilio’s innovation story.
Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media.
Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R&D leaders
Propose opportunities and concepts for thought leadership to elevate Twilio’s R&D leadership’s visibility in the market
Develop content to represent R&D at quarterly Company All Hands meetings and other key internal companywide meetings
Drive communications for ongoing change management initiatives within the R&D function
Develop content for R&D function-level communications and events that supports Twilio’s unique Builder culture.
Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and more.
Required Skills & Abilities
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role
5+ years in the tech industry
Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs
Strong executive presence and ability to advise on communications strategy to all levels of the organization
Strong cross-functional collaboration skills with the ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Comms teams
Excellent project management skills
Strong business acumen with exemplary editing and writing skills
Experience in external-facing thought leadership (blogs, event keynotes, social media)
Proficiency in creating slide desks for large audience presentations
Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences
Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.
Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Qualifications
Experience:
10 years experience
