Sr. AI Systems & Solutions Architect, Global Services

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a cl...

Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact.

This role sits at the intersection of applied AI, solutions architecture, and internal enablement. We're looking for a strong technical problem solver who can quickly turn business challenges into practical AI solutions while collaborating across technical and non-technical teams.

A systems thinker with a strong technical foundation and a passion for solving business problems with AI.
Experienced building AI-powered prototypes using LLMs and modern AI tools, with an understanding of APIs and system integrations.
A strong communicator who can translate technical concepts, create clear documentation, and enable others to adopt AI effectively.
Comfortable partnering with engineering teams to scale successful solutions into production when needed.
4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve team workflows.
Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions based on user feedback and business needs.
Familiarity with Global Services functions, such as onboarding, education, consulting, or customer success is a plus.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.