Change Management Specialist

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC ...

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on  LinkedIn #WeAreVML.

7–10 years of experience in Organizational Change Management, Business Transformation, Strategy, Program Management, Organizational Development, Human Capital Consulting, or Business Operations within a global technology or SaaS organization.
Bachelor’s degree in business, Organizational Psychology, Human Resources, Communications, Management, or a related field; MBA or Master's preferred.
Proven experience leading enterprise-wide change initiatives, including organizational readiness, stakeholder engagement, executive communications, adoption, learning, and capability-building programs.
Strong expertise in change management frameworks such as PROSCI, ADKAR, Kotter, or equivalent methodologies.
Demonstrated success partnering with Director, VP, and Executive-level stakeholders, with exceptional facilitation, executive communication, and influencing skills.
Strong analytical and problem-solving capabilities with experience measuring adoption, organizational health, and change effectiveness through defined KPIs and metrics.
Experience operating in highly matrixed, fast-paced organizations and collaborating across multiple business functions.
Demonstrated ability to influence senior stakeholders in complex matrix environments, resolve conflict constructively, and bring strong business acumen and street-smart judgment to transformation governance discussions.
Proficiency with Microsoft 365 and modern collaboration platforms; experience using AI tools such as Microsoft Copilot, ChatGPT, or Claude to enhance communications, enablement, and change planning is highly desirable.

 
PROSCI Change Management, PMP, Agile, Lean, or equivalent professional certification.
Experience in Management Consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, EY, PwC, KPMG) or leading enterprise digital transformation, operating model redesign, organizational design, workforce transformation, or technology implementation initiatives.

 
People-Centric Strategist: Drives successful transformation by balancing business objectives with organizational behaviour, culture, and employee experience.
Influential Leader: Builds trust, aligns diverse stakeholders, and drives adoption through collaboration rather than authority.
Executive Storyteller: Simplifies complex transformation into compelling narratives that inspire confidence and action.
Capability Builder: Creates scalable change frameworks, leadership capabilities, and organizational practices that sustain long-term transformation.
Data-Driven Change Leader: Uses adoption metrics, stakeholder insights, and organizational health indicators to measure success and continuously improve outcomes.
Thrives in Ambiguity: Brings structure, clarity, and confidence to fast-paced, evolving environments.
Continuous Learner: Embraces emerging change methodologies, AI-enabled tools, and workforce transformation practices to continuously enhance organizational effectiveness.

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.
 
Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an