About the Job
VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC ...
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Key Responsibilities
Identity Management: Serve as regional lead for platform identity, maintain user lists, and run periodic audits and attestations.
Access Control (RBAC): Define, assign, and govern WPP Open User Groups and role-based permissions.
Level 1 Help Desk: Be the first point of contact for user questions on AI Agents and tools; resolve or escalate as needed.
Hub Maintenance: Execute system configuration changes — adding, deleting, and modifying workspaces and integrations.
Data Maintenance & Cleanup: Perform routine hygiene tasks and escalate larger remediation efforts to the data team.
Required Skills & Abilities
Experience: 2+ years in system administration, IT operations, or technical help desk (Entra ID, Okta, Salesforce, Jira, or SaaS admin).
Access Control: Solid grasp of RBAC, SSO, and security and compliance fundamentals.
Tech Savviness: Comfort with ticketing systems, collaboration hubs, and basic API concepts.
Communication: Patience, empathy, and clarity supporting non-technical creative and business users.
Organization: A methodical, checklist-driven approach to documentation and audits.
You're open: You collaborate across regions and respect diverse technical contexts.
You're optimistic: You treat every request as a chance to build trust and empower users.
You're extraordinary: You spot systemic patterns and improve processes continually.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
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$60,000—$140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an
