About the Job
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clin...
Key Responsibilities
You'll sit at the intersection of clinical excellence and patient experience — a truly unique leadership role in digital healthcare.
At Eucalyptus, patients are at the core of everything we do. As the leader of our Australian Medical Support team, you'll be the champion of the patient relationship: cultivating the link between our patients and the business, challenging the status quo, and ensuring every interaction delivers real value. You'll drive operational efficiency across quality, reliability, and patient satisfaction — while working in close alignment with our Manila teams and leveraging automation and AI to deliver safe, fast, and meaningful patient outcomes at scale.
Lead and develop a world-class patient care team. You'll lead our Sydney-based Medical Support team, setting the bar for clinical standards in collaboration with our Clinical Operations Lead and creating an environment where your team can do their best work.
Champion a patient-first approach. Embed empathy into every decision by deeply understanding patient needs — ensuring every improvement to our patient journey makes patients feel safe, informed, and supported.
Build scalable systems and processes. Design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics and geographies.
Leverage data and insights. Use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements across the patient journey.
Be the ultimate escalation point. For complex patient enquiries across our Sydney HQ and offshore support teams, you'll be the senior decision-maker — solving, escalating to Clinical Operations where needed, and working cross-functionally with clinical, operations, and product teams to identify risks and drive process improvements.
Required Skills & Abilities
You are a registered nurse (AHPRA) with 4+ years experience in a clinical, patient-facing role or in operations
You have proven experience leading and managing a clinical/operations team, including performance management and professional development
You're a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence - whether with a patient, a team member, or a cross-functional stakeholder
You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases
You're a natural problem-solver who looks for systemic improvements, not just case-by-case fixes
You're excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like
You're comfortable speaking in public: contributing to content, speaking at events, and representing EUC's clinical philosophy externally
You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients
Experience in or curiosity about telehealth environments and GLP-1 treatments.
Familiarity with offshore or distributed team operations.
Qualifications
Experience:
4 years experience
