Trust & Safety Investigator II, Singapore

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Intern...

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution ...

We are looking for a thoughtful, detail-oriented Trust and Safety Platform Operations Investigator to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will also...

Be part of a world class globally-distributed team.
Help administer efficient and compliant handling of legal requests, including but not limited to requests for information, subpoenas, and court orders..
Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.
Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
You may be part of the rotating weekend and off-hour coverage responsibilities.

You have 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider
Demonstrate working knowledge of DNS and how the Internet works
You’ve worked with lawyers, and legal teams on document production requests.
You’ve interacted with law enforcement individuals and agencies.
Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
You have excellent written and verbal communication skills
You have a strong anti-abuse and/or support escalation background
Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
Experience with the legal considerations related to hosted material (notice & takedown).
Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues.
Experience working with Security teams, specifically around threat identification and disruption. 
Experience in compliance, sanctions, and similar regulatory regimes
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
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