Manager I, Technical Support Engineering

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and...

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Manage, develop, and mentor a fast-paced team of Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with

Ensure successful onboarding of new Support Engineers
Help triage Support Engineering queues and work with Product and Engineering on urgent matters 
Review and help prioritize Support Engineering escalations, and follow up with customers in Korea
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
Build out documentation and knowledge base articles for a variety of technologies

Passionate about people management and/or mentorship with minimum 3 years of experience leading a team
Curious, self-motivated, detail-attentive, and have a desire for continuous learning 
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Business or native-level fluency in English and Korean (spoken and written) is required, as this role will communicate with cross-functional partners and external customers, locally and globally
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.