Technical Support Engineer 2, Premier - Sao Paulo

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issue...

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Respond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform

Respond to technical client requests (email /  chat / video call) on our fast paced team while educating our clients on the use of the platform
Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
Participate in routine health check meetings with Premier Customers
Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with
Build out internal documentation and knowledge based articles
Drive product and engineering conversations based on customer needs and use cases
Work from a Datadog office 3 - 5 days per week 

 

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning 
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Bilingual Portuguese and English speaker

 
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.