Technical Support Engineer 3, Premier - Sao Paulo

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical quest...

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform

Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
Reproduce issues and dive into the 600+ integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week

 

Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability 

 
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.