Principal Program Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel...

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblaze...

You have 8+ years of experience in program management with a track record of leading large, complex, cross-functional programs in a fast paced AI/SaaS B2B environment with an evolving strategy
Proven experience working directly with senior level leadership, you’re comfortable engaging with and influencing senior executives and leadership to get to the right outcome
High ownership and agency, with the ability to manage multiple high-profile, high-visibility programs simultaneously in a fast-paced environment
A strategic thinker who connects execution to company strategy, spots gaps across programs, and understands how mission, product, and financial plan tie together
You are solutions oriented and proactive when it comes to taking action to solve problems and mitigate risks
You have strong facilitation and stakeholder management skills with a track record of bringing together senior-level viewpoints and driving alignment
You’re an excellent self-starter with a track record of seamless execution on complex programs with minimal guidance
You've built and significantly improved program management practices, frameworks, or ways of working at a previous company
Excellent communicator who can flex between an exec room and a cross-functional working group, adapting style and depth to the audience
Experience mentoring or developing others, whether direct reports or peers - you make the people around you better

 
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $189,000-$225,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The