HR Generalist – Employee Relations Focus (Tokyo-based)

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experi...

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Act as the subject matter expert on compliance and company policies and procedures, providing advice to managers and employees.
Coach, counsel, and guide managers in managing employees with poor performance and handling misconduct cases.
Support managers in the execution and tracking of disciplinary actions according to the local laws and regulations.
Handle terminations, ensuring the right steps are taken, and the right documentation is used so that the risk of labor claims is minimized.
Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements.
Manage employee relations with case timelines and deliverables, ensuring timely stakeholder updates and high-quality documentation.
Analyze performance management data and past misconduct cases to develop recommendations for capability building policy revisions, training enhancements, and more effective management practices.
Act as an HR Business Partner to a dedicated Department to share actionable insights and trends.
Spearhead automation and improvements towards internal processes such as (but not limited to) performance management, offboarding, etc.

Bachelor’s Degree in Human Resources, Law, or related field.
Minimum 6-8 years’ experience in Employee Relations or HR Business Partnering/Generalist roles, with demonstrated knowledge of employment law, workforce reduction projects, and handling complex ER issues.
Strong understanding of Japan labor law and employee relations best practice.
Strong problem-solving, sound judgment, and decision-making abilities.
Adaptable, curious, and willing to challenge current practices.
High attention to detail, ownership, reliability, and ethical standards (discretion, confidentiality).
Ability to cope well with ambiguity and change
Humility, flexibility, and strong interpersonal and stakeholder management skills.
Timely task execution and ability to manage competing priorities.

Communication
Fluency in written and spoken, Japanese and English.
Curiosity, ready to challenge current practices and perspectives
Great attention to detail
Great sense of ownership and reliability
Multicultural or International Experience
Humility, flexibility, good interpersonal skills

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