Associate, External RFI Transaction Monitoring

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and...

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions ...

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If tha...

● Own and manage the external RFI mailbox and workflow for correspondent / partner banks and law enforcement agencies, ensuring all enquiries are triaged, tracked and closed within agreed SLAs.
● Respond to correspondent bank RFIs on cross-border wires and virtual account flows, including reviewing end-to-end payment journeys, interpreting SWIFT messages and coordinating inputs from FCC, TM, KYC, Financial Partner and Commercial.
● Handle law enforcement enquiries (e.g. police, regulators, tax / customs and other competent authorities), ensuring requests are legally grounded, responses comply with internal policy and local law, and sensitive matters are escalated to FIU / Legal / MLRO where appropriate.
● Perform targeted account and transaction reviews related to RFIs, assessing cross-border patterns, counterparties and consistency with the customer’s KYC profile, and recommending risk-based actions (e.g. freezes, offboarding, enhanced monitoring).
● Draft clear, concise and audit-ready written responses and case files, documenting rationale, evidence, decisions and approvals to a standard suitable for internal and external review.
● Partner with FCC, TM, KYC, Financial Partner, Legal, Sanctions Compliance and regional Operations to align positions on complex cases and implement any required remediation or control enhancements.
● Contribute to continuous improvement of the channel RFI process, including playbooks, templates, training materials and dashboards to improve efficiency, quality and SLA performance.

● 3+ years of relevant experience in financial crime operations / AML / sanctions / investigations within a bank, payments institution or fintech, with direct exposure to:
○ correspondent banking RFIs; and
○ law enforcement enquiries (police, regulators or other authorities).
● Strong understanding of cross‑border payments and corridors, including:
○ how funds flow through correspondent banks and payment networks;
○ common risk indicators in international wires and e‑wallet / virtual account flows.
● Demonstrated experience managing RFIs from law enforcement and responding within tight statutory or regulatory deadlines, with strong judgement on escalation and data protection.
● Proven ability to work with strict SLAs and high case volumes while maintaining quality, accuracy and audit‑ready records.
● Solid knowledge of AML / CFT / sanctions concepts and common typologies in cross‑border payments (e.g. layering through intermediaries, third‑party payments, trade‑related flows).
● Excellent verbal and written communication skills in English; proficiency in Mandarin is strongly preferred given our customer and banking partner base.
● Highly detail‑oriented, organised and comfortable working with multiple systems and datasets; able to quickly piece together customer and transaction narratives from fragmented information.
● Strong stakeholder management skills and the confidence to interact with external banks and authorities in a professional and controlled manner.
● Professional certifications such as CAMS, CFCS, ICA Advanced AML or equivalent are preferred.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
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