Manager, Enterprise Outcome Architects

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work to...

We are looking for a proven Outcomes Architects Manager with a strategic and entrepreneurial spirit to join the GTM Team. As the Enterprise OA Leader, you will play an important role defining/iterating on our expand motions, providing customer feedback to help share our roadmap, driving increased adoption, owning on...

The Outcomes Architect team is a new function at Notion that combines RM, CSM and SE capabilities to drive workflow adoption and retention at our customers.

Increase Team Performance on Adoption, Retention, and Customer Value: Your role centers on up-leveling the team to boost product adoption, retention, customer value, and satisfaction through effective retention strategies and churn prevention in the Enterprise segment (note that your team will own a subset of renewals).
Team Leadership and Development: As a leader, you'll recruit, train, and mentor a high-performing Outcomes Architect team that embodies our core values and operational goals.
Data-Driven Insights and Operational Excellence: You will build and refine a consistent KPI/OKR system that enables data-driven decisions to identify risks, trends, and opportunities.
Cross-Functional Collaboration and Partnerships: You will partner with solutions consulting and forward deployed engineers to ensure smooth customer onboarding and continuously refine the customer journey to drive long-term success. You will also bridge the gap between customers and internal teams by channeling feedback into product development, ensuring continuous improvement of the platform.
AI Workflow Adoption: You and your team will drive new workflows and build beside customers to implement them.
Customer Leadership: You will serve as the key extension of your team for high-stakes customer engagements (both internally and externally), such as business reviews.

5+ years of people management experience for a CS, sales, SE or account management team
Experience with large and strategic customers (experience with Fortune 500)
Experience working with technical stakeholders
Experience driving AI adoption
Can convey complex information to executives clearly and concisely and resolve tradeoffs
Effective communicator across levels and audiences
Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
High ownership mentality
Comfortable with the ambiguity and pace of iteration of an early-stage startup
Growth mindset and thrive in the building stage of a nascent team
You have experience using Notion
You've built new CS playbooks or processes
Experience using Gainsight
Experienced in hiring and training talent at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $225,000 - $275,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy and NYLL 144.
#LI-Onsite
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.