Senior Engagement Manager, Client Success

Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need t...

Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

In this role, you can expect to:
Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively
Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction
Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them
Own contract renewals and identify and pursue expansion opportunities (in partnership with sales)
Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals
Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner
Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners

You have proven experience independently managing senior client relationships at large, complex organization – building trust, understanding needs, managing difficult conversations, and influencing clients
You have very strong project management skills, with the ability to manage complex programs and multiple stakeholders
You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership
You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
You are very comfortable analyzing data and tracking to track progress and drive decision making
You have excellent verbal and written (e.g., client-ready slides, emails) communication skills
You have worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships)
Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
You are excited to help build a new function – partnering to evolve our ways of working, systems, and tools
Introductory call with Talent Acquisition team member
Interview with Hiring Manager
Take-Home Assignment
Virtual Panel Interview
On-Site Panel Interview