Program Director, Surgical Services

Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need t...

Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

Own the day-to-day operations of both the Surgical Technology and Sterile Processing programs across didactic (online), skills lab (in-person), and clinical education components.
Safeguard NCCT program approval and applicable state regulatory standing by protecting key outcome thresholds: certification pass rates, graduation rates, and job placement.
Conduct ongoing program evaluation and assessment, using data to surface improvement opportunities and drive continuous improvement across both programs.
Hire, onboard, and manage a team of full-time staff and a growing contractor/adjunct instructor pool across both programs.
Set quality and performance standards; lead performance calibration to ensure instructional consistency and excellence.
Coach and develop team members, fostering a culture of accountability, continuous improvement, and shared ownership of student outcomes.
Partner closely with the Customer Success team to support multiple healthcare employer partners across multiple states, managing ongoing relationships and ensuring strong program alignment.
Lead client site visits and clinical skills calibration independently, ensuring graduates are practice-ready from day one.
Partner with Stepful's enterprise team to support program expansion and onboarding of new employer partners.
As the Subject Matter Expert, collaborate with internal curriculum teams to continuously review and strengthen content across both programs, keeping it current with industry standards and employer expectations.
Oversee student progress and performance, including progress monitoring, academic advising, and program completion support.
Experiment with AI tools and other technologies to improve program workflows, reporting, and student outcomes — documenting and sharing what works.

3+ years of experience teaching surgical technology and/or sterile processing fundamentals, including course delivery, assessment, and student support
Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification
5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting
2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight — experience with regulatory or certification compliance strongly preferred.
Demonstrated experience managing or leading a team, including contractors or adjunct instructors.
Experience working with enterprise clients, clinical sites, or healthcare employer partners - a collaborative, relationship-first approach is essential.
Strong cross-functional skills; comfortable working alongside instructors, students, clinical partners, and internal Stepful teams across multiple states.
Comfort in a fast-growing organization where priorities evolve and initiative is valued.
Willingness to travel to our employer partner sites around the US, up to 20-25% of the time
You have experience in EdTech or online/hybrid healthcare training environments.
You've participated in NCCT program reviews, accreditation processes, or state authorization compliance activities.
You hold dual certification across both surgical technology and sterile processing.
Introductory call with Talent Acquisition team member
Interview with Hiring Manager
Take-Home Assignment
Virtual Assignment Review
Virtual Team Interview
Final Onsite Interviews (at our NYC office)