Senior AI Product Delivery Lead

At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to tr...

We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
Clear Communication: Communicates clearly and confidently across all audiences,internal and external, including technical teams and senior leadership.
Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.